Google Business Profile
Part of The Visibility Baseline, $350
Your Google Business Profile claimed, corrected and completed in The Visibility Baseline: handed over in 14 days, with a results call at day 30. You give us a 20-minute kickoff and a few photos.
We're on Google. I think
Our hours are wrong and Google keeps changing them back
We have two listings and the reviews are split
Nobody answers our reviews
For most people, your Google profile is the front door
For a lot of customers, your Google profile is the first and last thing they see. They search, they see your hours, your photos and your reviews, and they call or tap directions without ever opening your website.
That's why small errors cost real customers. Wrong hours send people to a locked door. A pin in the wrong spot sends them down the wrong road. A duplicate listing splits your reviews and confuses Google about which one is real. Unanswered reviews read as nobody home. None of it is dramatic. All of it adds up. Search for a service in Thurston County and the map results often show up before any website does.
What we do
- Fix your name, categories, services, hours, phone and address to match everywhere else
- Put the map pin on your door or office, or set a service area if you go to your customers
- Report duplicate listings to Google, so new reviews land on one listing. Google decides on removal, and reviews on a removed duplicate aren’t always moved over
- Add current photos, your booking, order or menu link, and a first post
- Make a review link your team can text after every visit, sale or job
- Match Apple Maps, Bing, Yelp and Facebook to it, and track your calls, requests and direction taps
- Every month, if you want it, with Covered, running Found, $395/mo: a post every week, new photos every month, every review answered within 2 business days, and your listings kept matching
Options
- The Visibility Baseline · $350 (one-time services)Your Google profile claimed, corrected and completed: categories, services, hours, photos, your booking, order or menu link, and a first postThe map pin on your door or office, or a service area if you go to your customers, duplicates reported, and a review link your team can text after every jobApple Maps, Bing, Yelp and Facebook matched to it, and your calls, requests and direction taps tracked
- How it starts
- Pay by link, then a 20-minute kickoff where you add us as a manager on the profile. Ownership stays with you
- Your part
- The kickoff and a handful of recent photos. If your profile isn't verified, Google may ask you to verify it, sometimes with a short video at your location; we walk you through it. Some edits make Google review the profile again, and then the 14 days start once Google finishes. We do the fixing, the checking from a phone, and the back and forth with Google
- Not in it
- Removing reviews (only Google decides that), a new website
- Guarantee
- Corrected and verified. At day 30 we recheck everything we fixed, and anything wrong we fix free.
- Ongoing
- Covered, running Found, $395/mo: your profile posted to every week and new photos every month, every review answered within 2 business days, review requests, and your listings kept matching
- Coach
- The Owner's Session, $99: 90 minutes working on your profile with you
What a customer sees
Before
- Hours from two years ago
- Pin on the wrong side of the street
- Two listings, reviews split between them
- Reviews left unanswered
- Photos of the old storefront
After
- Hours and holiday hours set
- Pin on your door or office
- One listing for new reviews to land on
- A review link your team can text after every job
- Current photos of the real place
What happens after you buy.
Have these handy
- The Google account that owns your profile
- Your exact business name, address, phone and hours
- Holiday and seasonal hours
- A handful of recent photos
- Start with The Visibility Baseline
Pay by link. The Visibility Baseline fixes your profile alongside your other listings, your call and form tracking and a review link.
- A 20-minute kickoff
You add us as a manager on your profile and send a handful of recent photos. Ownership stays with you. We handle the back and forth with Google.
- Fix it
We correct the details, pin, categories and hours, report duplicates, refresh the photos and check it all from a phone, the way customers search.
- Day 14: the handover
You get a correct profile you own, a review link, and a recorded walkthrough of everything we changed.
- Day 30: the results call
We recheck everything we fixed, and anything wrong we fix free. Then you choose: Covered, running Found, $395/mo, keeps it right every month, or The Owner's Session works on it with you.
Questions owners ask.
Why is my Google Business Profile not showing up?
Common causes: the profile isn't verified, it's suspended, the categories don't match what people search, a duplicate is competing with it, or the searcher is too far from your location or service area. We check which one applies, fix what can be fixed from our side, and tell you plainly what Google controls.
How do I fix wrong hours on Google?
Edit them in your Business Profile and set special hours for holidays so Google doesn't guess. If your edits keep changing back, Google may be accepting suggestions from the public or pulling data from elsewhere. We fix the hours, set holiday hours, and make sure your other listings say the same thing.
Can you remove bad Google reviews?
No, and be careful of anyone who says they can. Reviews that break Google's policies can be reported, and Google decides. What we do on Covered, running Found, is answer every review within 2 business days with a calm, professional reply, which is what the next customer actually reads. Replies to 1 to 3 star reviews come to you first.
Can I learn to manage my Google profile myself?
Yes. The Owner's Session is 90 minutes working on your profile with you, so the time goes to your actual profile instead of general advice.
Not sure this is the one?
Get a free Snapshot. We look at what your customers see and show you where to start.